Acting in the best interests of our patients and referrers for the quality, efficiency and value of our services.
Taking responsibility for the quality of our service, for our actions and behaviour, and questioning, “How can we do this better?” We ask each of our patients to complete a patient satisfaction questionnaire to help us understand how we are delivering services and what we can do to improve.
Listening to what patients and their families have to say, leading to making improvements or passing on compliments to our staff, doing what we say we will do. Always acting in the best interests of the patient and trying to make a difference. Each patient has their own care plan.
Dealing with any concerns expressed by patients and their families, GP referrers and staff.
Ensuring continuity in delivering excellence by sharing how well we are doing and discussing with our colleagues, how we can do better.