For patients

Acting in the best interests of our patients and referrers for the quality, efficiency and value of our services.

Taking responsibility for the quality of our service, for our actions and behaviour, and questioning, “How can we do this better?” We ask each of our patients to complete a patient satisfaction questionnaire to help us understand how we are delivering services and what we can do to improve.

Listening to what patients and their families have to say, leading to making improvements or passing on compliments to our staff, doing what we say we will do. Always acting in the best interests of the patient and trying to make a difference. Each patient has their own care plan.

Dealing with any concerns expressed by patients and their families, GP referrers and staff.

Ensuring continuity in delivering excellence by sharing how well we are doing and discussing with our colleagues, how we can do better.

Interested in our patients and caring for each person as an  individual. 

Showing genuine concern for patient wellbeing and supporting their families. International patients who have specific needs are supported by our International Patient Centre co-ordinators.

Anticipating patient health and care needs; being sensitive to their feelings and sympathetic to their concerns.

Respecting people’s individuality, privacy and dignity and trying to respond to their individual needs.

Putting patients first and valuing diversity.  Patients can ask to be treated by same-sex clinicians and nurses, and we keep cultural sensitivities around privacy, front of mind.

Facilitating religious observance through our multi-faith room; catering and hospitality, such as preparing Halal meals, and our ‘wish for a dish’ service.

Being sensitive to patient needs and flexible in our approach to meeting them.

Respecting people’s individuality, privacy and dignity and trying to respond to their individual needs.

Putting patients first and valuing diversity.  Patients can ask to be treated by same-sex clinicians and nurses, and we keep cultural sensitivities around privacy, front of mind.

Facilitating religious observance through our multi-faith room; catering and hospitality, such as preparing Halal meals, and our ‘wish for a dish’ service.

Being sensitive to patient needs and flexible in our approach to meeting them.

Empowering people with our knowledge and experience, to help them choose the most appropriate health care solutions.

Acknowledging that people have different needs, we offer a range of accommodation for patients from rooms to suites and can also help source accommodation for family members close to the hospital.

Recognising that patients may want to stay connected to their home activities whether near or far. All our rooms and suites have Wifi access and we can provide newspapers and magazines to order.

Providing a professional, reassuring service, seeking opportunities to go the extra mile to exceed people’s expectations.

Making patients and their families feel welcome by greeting them with a smile and being approachable with a caring ‘can do’ attitude.

Always putting the needs of our patients and their families first.

Taking pride in our work and being happy to go the extra mile.