From the moment you meet one of our nurses, as either an out-patient or in-patient, you know you are in good hands.
Our nurses practice the ACREED set of values.
Accountable – Caring – Respectful – Ethical – Enabling - Dedicated
Putting patients and families first
Bupa Cromwell Hospital nurses put patients and families first which means:
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treating and caring for all patients and their family members as individuals
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anticipating health and care needs
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showing genuine care and finding everyday improvements to make life better
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embracing diversity in gender, culture, age, and religion
Developing nursing practice
All our nurses are encouraged to undertake continuing professional development during their careers at Bupa Cromwell Hospital. This can be a mix of formal learning, work experience, workshops and on-the-job learning under the supervision of a manager or lead nurse.
Respecting religious and individual sensitivities
Bupa Cromwell Hospital is a leading London private hospital and attracts patients from around the world. We train our nurses to be sensitive to the many different ways in which patients wish to be treated regarding their cultural, religious and personal preferences. This can include patients requesting to be treated by nurses of the same gender as themselves.
Communicating with patients effectively
Many of our nurses are multilingual reflecting the multinational nature of our patients. All our patients who do not have English as a first language have access to interpreters from our International Patient Centre.
Hourly visits to in-patients
We aim to never keep our patients waiting, so nurses make hourly visits to each room throughout the day to make sure patients are comfortable and have everything they need.
Patient feedback
Before leaving hospital, in-patients are asked to complete a questionnaire to give comments on their experiences of all the services provided by Bupa Cromwell Hospital, including nursing. Go to our comments and complaints page for information on giving feedback.
