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Patient Satisfaction

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We are proud of the standards of patient care at Bupa Cromwell Hospital and strive to make sure each patient receives world class clinical care.

Our patient survey is one of many important indicators we use to measure how we are performing as a hospital and we take these results very seriously in order to achieve our aim of living healthier, happier lives.

Here's what patients have to say about West London's leading private hospital for the month of October 2018:

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Patients said they would be 'Likely' or 'Extremely likely' to recommend

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Patients answered 'Yes definitely' when asked if they felt they were treated with respect and dignity

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Overall impression of your consultant 'Good', 'Very Good' or 'Excellent'

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Our patients told us overall quality of their care was 'Good', 'Very Good' or 'Excellent'

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Patients answered 'Yes definitely' when asked if they were involved as much as they wanted in decisions

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Overall impression of nursing care 'Good', 'Very Good' or 'Excellent'

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Overall impression of discharge 'Good', 'Very Good' or 'Excellent'

The percentages are based on a total of 187 responses received during the reporting period stated above. 

I'd like to share my opinion of Bupa Cromwell Hospital - how can I do that?

If you are an inpatient, we will ask that you complete a questionnaire whilst you are at the hospital or soon after you have gone home. We also welcome feedback from outpatients and visitors.

Contact us at Bupa Cromwell Hospital IPC
Call Bupa Cromwell Hospital

Call the Contact Centre on +44 (0)20 7460 5700

We can take your call between 8am-8pm Monday to Friday, and between 8am-2pm Saturdays.

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Let us call you back

Arrange for us to call you back at a more convenient time to discuss your needs.

Email Bupa Cromwell Hospital

Email the Contact Centre

Send us an email enquiry and we will get back to you.