We recognise that in the delivery of complex health care things can and do go wrong. We are committed to being open with ourselves and with you about things that do go wrong, so that we have an opportunity to learn from them and improve the quality of care we offer to our patients.
A safety incident is any event that causes a patient, visitor, member of staff, consultant, or the hospital unintended or unexpected harm and includes clinical and, or, non-clinical incidents.
All incidents that occur within the hospital are reported and logged so that further investigations can take place. This enables us to learn lessons from incidents so that safety can be enhanced and future risk prevented. The hospital also encourages reporting of "near misses". Near misses can be defined as: an occurrence which but for luck or skillful management would in all probability have become an incident.
The information from near misses identifies potential problem areas and opportunities to learn and improve practice. It also provides useful information on preventing future adverse incidents.
Our near miss reporting has improved from 5% in Sept 2017 in 22% of all incidents reported in the hospital in June 2018
Bupa Cromwell Hospital has implemented DATIXWeb which is an integrated system for reporting incidents, complaints and compliments and managing risk. The system went live in October 2011.
We promote an open culture and encourage all of our staff to report incidents, complaints and compliments directly onto the system. Our Executive team and senior leadership team get email notifications instantly and can work quickly to help teams address any issues which may impact safety or quality.