During your stay

We appreciate the importance of good, nutritious food to help your recovery. Our award-winning Hotel Services team will be on hand throughout your stay, offering a wide variety of main meals and lighter snack options.

Food preferences and sensitivities

Bupa Cromwell Hospital attracts patients of many different cultures and religions and we are used to catering for a wide range of tastes, sensitivities and preferences. Please let us know of any preferences, and we will prepare food which is appealing and nutritious. We can also cater for religious considerations such as Halal-prepared meals and periods of fasting.

You can tell us about these when you complete the registration form. Or if you’d like to speak to someone about any special dietary requests before you come to hospital, please contact our Hotel Services team on 020 7460 5551.

Room service

Meals, snacks and refreshments are available for visitors from 7.00am to 10.00pm and you will find a room service menu in your room. Please note that any meals, snacks or beverages ordered for visitors will be charged to your room.

Visitors gain access to wards using electronic visitor passes which are programmed to last for a certain amount of time. Please let your visitors know that they will need to report to Reception every time they visit to be given a daily visitor pass.

Official visiting times are from 7.00am until 10.00pm.  Children who are visiting must be accompanied by an adult at all times.

If you are visiting a patient in intensive care please don't bring flowers. Cards and other items are appreciated. Please speak to the lead nurse for advice if you have any questions.

Anti-bacterial gel is available throughout the hospital. Please wash your hands before and after contact with a patient to help us keep Bupa Cromwell Hospital infection free for all patients and visitors.

Telephone calls

All rooms have a direct dial telephone.

External callers should call the hospital switchboard on 020 7460 2000. They can ask to speak to the nurse in charge of your ward.

You are welcome to  use your own mobile phone, but please do so only in your room or in a public area.

Internet access

To help you stay connected with your family, friends and work during your stay, we have free WiFi available in patient rooms and suites.

Bupa Cromwell Hospital is located in Kensington, a mile and a half along the road from Knightsbridge with its many attractions including Harrods department store and a wide range of international designer and other shops, hairdressers and salons.

We offer other services to support you, both while you are in hospital and afterwards. Our Therapy team offers physiotherapy, occupational therapy and a number of specialist recovery programmes.

Our dieticians can help you with any diet and nutrition issues. We also offer specialist counselling services. If you would like to know more about any of these then please speak to your consultant or nurse.

We also offer a wide range of other services such as beauty treatments, laundry and dry cleaning, newspaper and magazine ordering delivery, and a floral service.

Smoking is not permitted in the hospital nor on hospital premises, with the exception of the roof garden on the second floor. Burners, aromatic candles and incense are also not permitted for safety reasons.

We want your stay to be as comfortable as possible, so please let us know in advance if you have any special requests such as facilities you need because of a physical disability. We have disabled access to all areas of the hospital, but let us know if you have any additional requirements such as an interpreter or chaperone.

If you would like relatives or companions to stay in hospital with you, we can arrange this, subject to room availability. Alternatively, you may wish to reserve a suite for your stay.

Everyone at the hospital has a legal duty to keep information about you confidential. 

If you would like a copy of your medical records, your request must be in writing. Please download and complete an Access to Medical Records Application Form. For more information you can also download our How to Access Your Medical Records leaflet. Both are below.