Patients & visitors

Visiting a patient

Visitors are an important part of recovery. You're welcome to visit friends and family during their stay at Bupa Cromwell Hospital.

Our general visiting hours are between 7am to 10pm, daily.

If you are visiting a child staying in our children and young people's department, you can visit any time up to 8pm. Immediate family may stay with the child overnight.

If you have any questions or special requests, please get in touch before your visit. We'll do our best to accommodate you.

When can I visit patients at the hospital?

Visiting hours are kept as open and flexible as possible, so that patients can rest when they need to.

Official visiting times are from 7am until 10pm, however the mornings are frequently busy with patients receiving treatments.

While these are set visiting times, we can arrange visits outside these hours too. Please speak with the patient’s ward sister.

Visiting children must be accompanied by an adult at all times.

Where do I go when I get to the hospital?

Please go to the main reception each time you visit and ask for a visitor pass. These electronic passes let you into the patient’s ward and are programmed to last for a certain amount of time.

How do I protect patients from outside germs?

Anti-bacterial gel is available throughout the hospital. Please wash your hands before and after contact with a patient, and help us keep the hospital infection free.

If you have a cough, cold, upset stomach or any other potentially infectious condition, please contact the ward before visiting.

Please also avoid sitting on the patient’s bed – there are comfortable chairs to sit in for every visitor.

Can I send a patient letters and parcels?

Post is delivered to patients throughout the day. Make sure that all parcels are clearly labelled with the patient’s name and our full address:

Bupa Cromwell Hospital
164-178 Cromwell Road,
London
SW5 0TU

How can I be a considerate visitor?

  • Please supervise children at all times
  • Please keep noise levels down on the wards and in communal areas – many patients will be resting and recovering
  • Please do not bring in cooked food which needs storage or heating.
  • Snacks and gifts, such as fruit, sweets and magazines are very welcome on the wards.
  • We ask that you don’t bring flowers into intensive care, as they can spread infection.

Confidentiality

We know that you are worried about your loved one and may have some questions to ask us.

Our client’s confidentiality is important to us, so before we tell you anything about a patient’s condition or treatment, we’ll need to seek their permission first.

If a friend or relative is having a procedure, the ward nurse will let you know when you can call for an update.

Accessibility

For the blind and partially blind

We are implementing a 'Map for All'. The Map for All is a unique product developed and produced by RNIB and is intended for use by people of all ages and abilities. They can be read by sight, by touch, or a combination of both and are designed with ‘access for all’ as the core principle.

RNIB Map for All allows blind and partially sighted people to be more independent when visiting a wide variety of buildings and venues, contributing to a more inclusive lifestyle.

 

For the deaf and partially deaf

Hearing loops - we have hearing loops installed at all of our reception desks in the hospital. These improve the sound quality if you use hearing aids.

To use the hearing loop please turn your hearing aid to the T position. If you are having problems with the loop please just talk to one of our reception staff who will be able to help.

Portable hearing devices - our portable hearing devices are available for use around the hospital, to specifically to aid communication with hearing impaired people who have the “T” position on their hearing aid. If you require use of a portable hearing device, please let the receptions staff know upon your arrival.

Book an appointment today

Our telephone lines are open 8am to 8pm Monday to Friday, and 8am to 2pm Saturdays.

Please note - regrettably we are unable to answer specific medical questions or offer medical advice via internet, email or telephone.