Virtual consultations

Speak to your consultant, a private GP or another member of your healthcare team from the comfort of your own home

At Bupa Cromwell Hospital, we recognise that face-to-face medical appointments aren’t always practical for our patients, and in light of the current Covid-19 outbreak, attending a consultation in person might not be possible.

To ensure you can safely access the care and support you need, we’ve launched a virtual consultation platform whereby you can speak to your consultant, a private GP or another member of your healthcare team from home, over a video call.

We use a secure web-based platform called Visionable to deliver these virtual consultations. It’s quick and easy to use, and you can join your appointment from your smartphone, tablet or computer – all you need is a secure internet connection.

How it works

  1. If you’ve opted for a virtual consultation, you will receive a unique URL on email or SMS ahead of your appointment.
  2. When your consultation is due to start, simply click through on your URL and join the virtual waiting room – you do not need to enter any credentials. Your clinician will then start the consultation.
  3. You’ll have your consultation from the comfort of your own home. Your clinician can share their screen with you if they want to show your any images or other test results. There is also the option to see multiple experts in one session where necessary.
  4. Simply close the session when finished. Your clinician can organise any follow-up appointments or referrals.

Book your virtual consultation 

Many of our consultants and other healthcare professionals working across a range of specialties are already offering virtual consultations, with more of our consultants starting to offer the service every day.

Get in touch with our contact centre team to make an appointment for your virtual consultation on +44 (0)20 7460 5700 

Book an appointment today

Our opening hours are 8am to 8pm Monday to Friday, and 8am to 2pm Saturdays.

Please note - regrettably we are unable to answer specific medical questions or offer medical advice via internet, email or telephone.